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Welcome to Nebraska811

COVID-19

During this time of state and national emergency, the Nebraska One Call Notification System Act remains in effect and Nebraska811 has taken steps to ensure normal business operations continue. However, due to the strain on the workforce availability, there may be significant delays in utility response to locate requests while they focus on maintaining safe, reliable service. While all locate requests will be processed, we encourage you to only submit tickets that you fully intend to excavate on within the next 2-10 days. Additionally, please confirm that all utilities listed on your locate request have provided a status before beginning excavation. We appreciate your cooperation to help ensure continued public safety and sustainable utility service during these difficult times.

We are requesting that facility owners, locating service companies, and excavators work together to ensure that work in the state of Nebraska goes on in a safe and efficient manner. Please prioritize your time and efforts in order to maximize efficiency and safety. The law allows for utility owners and excavators to work together to establish mutually agreed upon times for excavation. This may be the best option for the industry at this time. New and Refresh tickets should only be submitted for work that will be performed during the ticket life. Non-response tickets should always be submitted prior to digging in any area and if excavation starts extra caution should be utilized. Utility owners should keep the industry apprised of their ability to respond.

Location service providers should communicate their status and readiness to their contracted partners and to the excavators.

Homeowners should be prepared for a delay in the marking of the utilities on their property. If your utilities have not been marked within the two day timeframe, report this to Nebraska One Call Center by calling 811 or online at www.ne1call.com. Damaging the cable, phone, internet, gas, water, and electrical lines that run through your property can cause an outage, or worse, injury or death. Please be patient as our utilities and locators do their best to mark within the prescribed timeframe with limited staffing. If you are planning a project at home, it would be best for you to call in 4-5 days before your project needs to begin, allowing the utilities the extra time to perform the marking. Thank you for your help and understanding.

Together we can keep Nebraska safe by allowing a little extra time, using a little more patience, and a lot of understanding.

Nebraska811 is a FREE service for anyone who is planning a digging project, including homeowners and professional excavators. Nebraska State law requires anyone who digs to place a locate request at least two full business days before digging. Once your request is submitted, utilities will locate and mark their lines.

By placing a call or an online request with Nebraska811, damage to underground utility lines can be prevented as well as costs for repairs, loss of use and injury. It’s FREE. It’s EASY. It’s the LAW.

Locate requests are placed by calling 811 or 800-331-5666, or by selecting one of the applicable buttons to your right.

Please Note: For private utility lines, it is the owner’s responsibility to determine their location. Utilities will NOT locate and mark privately owned lines.